- General Questions
- GDU O2 Specific Questions
- Byrd Specific Questions
- Customer Support Specific Questions
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- 1. What are the core advantages of GDU drone products?
- GDU has been devoted to R&D from the very beginning in order to create some of the world’s best drones. Specifically, GDU does not copy what other drone manufacturers do correctly, but work to fix what they don’t get right.
1）Foldable & Portable：GDU released the first foldable drone in the world in September 2015. Following the GDU Byrd, the new GDU O2 inherited GDU’s foldable concept and adopted a first-ever, slide-arm design which enables the O2 to have a smaller form and fully protect the arms and rotors when in transit.
2）Intelligence：GDU has packed all their drones with feature rich configurations that make flying the Byrd or O2 simple and fun, while also keeping the units safe with features like auto-take off/land and obstacle avoidance. Additionally, the O2 has extra advanced pre-set flight features that allow complex and professional patterns to be completed with the push of a button.
3）Industrial Level Quality： All of GDU’s products go through industry-leading testing and quality control in their specialized testing lab. GDU has more than 60 exclusive patents and uses aviation quality aluminum for the arms of the O2, making the drone not only incredibly smart, but fully robust as well.
- 2. What is the difference between the GDU drones, aeromodelling, and toy drones?
- GDU’s drones are ready-to-fly, consumer drones used for aerial videography, hobby flights, search & rescue and industrial inspections. The main difference is the drones are all UAS, or Unmanned Aerial Systems. Aeromodelling drones are DIY systems and used by engineers to create completely custom and unique units. Toy drones are obviously cheaper units and do not have the full capabilities that come with a traditional consumer drone.
- 3. Why do we need to calibrate the compass for each new flight location?
- The GDU system is extremely precise and the magnetometer is oriented to the exact environment and take off location for each flight. When a user changes location, the magnetometer will be effected by changes in geomagnetism and electromagnetism of the new area.
- 4. How crash resistant are the GDU drones?
- All of GDU’s drones go through an intense testing process to maintain military grade specs. Also, the folding design of the GDU drones give them more resilience during a crash as the arms can absorb some of the crash shock due to the inherent design of folding arms. Additionally, the GDU O2’s arms are made of aviation grade aluminum providing for the industry’s best crash protection.
- 5. What happens if the drone gets disrupted by mobile or other electronic devices (ex: blackout, incoming call) while flying?
- If the drone is disrupted by mobile or other electronic devices, the image transmission may be temporarily unavailable, but the remote control can still control the drone normally and the RTH (“return-to-home”) button will be uneffected.
- 6. What should I do if the drone’s battery gets low during a flight?
- Before each flight, it’s best to fully charge all batteries and confirm they are full via the GDU Mini App. During a flight, if the battery hits 20%, the Intelligent Flight Battery will notify the pilot via the Mini App to return home. The pilot can fly the drone back, or simply hit the Return to Home button.
- 7. Can I unlock my drone?
- Please make sure the following elements are normal before you unlock the drone:
• Magnetometer • GPS system • Low battery • Ultrasonic system
- 8. Can I only use the GDU apps to control GDU drones?
- Yes. The GDU Pro is the app designed for the GDU Byrd and the GDU Mini App is specifically designed for the GDU O2.
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- 1. How long, far, and high can O2 fly?
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O2 O2 PLUS Max Flight Time 20 minutes (No Interference) 20 minutes (No Interference) Transmission Distance 1KM 7KM Flight Height 400' max in US 400' max in US *Please check local policies and regulations before flying, we suggest you keep your flight height to only 120m.
- 2. What is the different between the GDU O2 and O2 Plus？
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O2 O2 PLUS Data Capacity 16G 32G Transmission Distance 1KM 7KM
- 3. What’s the Maximum speed for O2?
- In the sport mode, the maximum speed for the GDU O2 is 15m/s or 34mph.
- 4. Does the O2 have an open platform like the GDU Byrd?
- No, the Byrd and O2 are both highly portable drones, but the Byrd was designed more for prosumers and industrial applications that require high degrees of modularity, while the GDU O2 was designed to be your go-to drone for everyone, everywhere, anytime.
- 5. What motors do the GDU O2 use?
- The GDU O2 utilizes 1806 motors with 80W of power.
- 6. What kind of camera in on the GDU O2?
- The GDU O2 uses the Sony IMX 214 CMOS 1/3 inch sensor, supports 13MP pictures and 4K video.
- 7. Can the O2 take pictures and video at night?
- Yes, the GDU O2 can fly at night and can produce high resolution pictures and video.
- 8. What kind of position modules does O2 use?
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Outdoor: When GPS is strong - locate with GPS
Indoor: When GPS is weak - uses vision positioning
- 9. What kind of gimbal does the O2 use?
- GDU has adopted the latest attitude integrated control algorithms to enhance the stability and accuracy of the GDU 3-axis gimbal. The angle jitter is +/-0.05 degree, which can easily produce high resolution video and pictures.
- 10. Where can we download the GDU Mini App?
- Please scan below QR code to download：
- 11. How do we upgrade the firmware for the GDU O2?
- When the GDU Mini App is opened, an “update warning” message will pop up to tell you how to install any new firmware updates.
- 12. What kind of battery does the O2 use?
- The GDU O2’s intelligent battery uses a Texas Instruments BQ chip with Li-ion high energy and Impedance Track Technology. The batteries pass extreme temperature, charge-discharge, crash resistance and other strict quality tests to ensure the safety of each battery.
The battery can also be used as a power bank, allowing the rest of the battery to charge other devices.
- 13. How do you charge the controller and battery of the GDU O2？How long does it take to get a full charge?
- Connect the charger with the cable then connect it with the O2 battery or controller. It takes about 2 hours to charge the battery or controller. But if you charge controller and batter at the same time it takes 2.5 hours.
The O2 smart battery will stop charging when it’s fully charged. But we still suggest the user disconnects the cable with the charger when battery is fully charged.
- 14. Does the O2 have real-time image transmission?
- Yes, the O2 is equipped with high resolution wireless image transmission for 1km and the O2 Plus version has a 7km image transmission distance.
- 15. How does the GDU O2 controller connect to other mobile devices?
- Use the included cord to connect your phone to the radio controller. Next, pull open the controller and set the phone into the controller for a safe and snug fit.
- 16. What products or accessories are included in O2 standard package?
- O2 standard package includes: aircraft x1, remote control x1, intelligent battery x1, charger x1, power cord x1, remote control charging cord x1, USB connective cord x3, 2 pairs of propeller and 5 sets of instruction manual documents.
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- 1. How long, far, and high can the GDU Byrd drone fly?
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Standard Advance Premium1.0 Premium2.0 Max Flight Time 25 mins (No interference) 29 mins (No interference) 29 mins (No interference) 29 mins (No interference) Transmission Distance 1KM 1KM 1KM 2KM Flight Height 500m (400’ max in US) 500m (400’ max in US) 500m (400’ max in US) 500m (400’ max in US) *Please check local policies and regulations before flying, we suggest you keep your flight height to only 120m.
- 2. What is the different between the GDU O2 and O2 Plus？
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Standard Advance Premium1.0 Premium2.0 Mountable devices (3 Axis Gimbal) 1080P GoPro HERO 4 GoPro HERO 4 GoPro HERO 4 Thermal Camera Thermal Camera Sony RX100 M4, Sony Sony RX100 M4, Sony ALPA6000 ALPA6000 10x Zoom Camera 10x Zoom Camera
- 3. What is the maximum flight speed of the Byrd?
- The maximum flight speed is 15m/s or 34mph.
- 4. What is the max payload weight of the Byrd?
- The max payload weight of Byrd is 2kg or nearly 5lbs. You can mount Interchangeable Lens Cameras and carry objects to be dropped during flight.
- 5. What motor does the Byrd use?
- The GDU Byrd utilizes a very strong 3050 motor with 280W of power.
- 6. Could Byrd series mount other cameras besides its original gimbal?
- GDU is the first and only drone company to launch a completely modular Universal Flying Platform that allows a 1080P camera, 4K camera, Gopro camera, and other consumer type photographic gear to be easily swapped within seconds. Other specific options include a mount for Interchangeable Lens Cameras, Byrd X stretching gimbal, Byrd X 10x zoom gimbal and other gimbal camera accessories. We provide you enhanced flexible functions with the most economic and personalized flight solution.
- 7. Can the GDU Byrd take pictures and video at night?
- Yes, the Byrd can fly at night and take high resolution video and photos.
- 8. What kind of position modules does Byrd use?
- • Byrd standard use GPS to confirm location outdoors with manual control in attitude mode indoors
• Byrd Advance, Byrd Premium 1.0, and Byrd Premium 2.0 use GPS outdoors and an optical vision positioning system and ultrasonic vision positioning systems indoors.
- 9. What kind of gimbals does the Byrd use?
- All the GDU drones use the new attitude fusion control algorithm, they are equipped with fully stabilized 3-axis gimbals. The jitters budget of angle is +-0.05 degree, they can shoot pictures and videos stably even while flying fast.
- 10. Where do you download the GDU Pro App?
- Please scan this QR code to download GDU Pro App.
- 11. How long does it take to charge the GDU Byrd battery?
- Remove the battery from the aircraft and connect it with the charger to charge the battery. Generally, the charging time is 2.5 hours.**For more detail please read User Manual, page 36.
- 12. How long does it take to charge Byrd’s controller?
- When charging the controller, the color indicator light lets you know if the controller is fully charged. When the light is red and twinkling it means the controller is charging; when the light turns green it means the charging has completed. Generally, the charging time is 5 hours, after fully charged. It can be used for two weeks.
*controller can be charged in open and close conditions, but we still suggest you charging it when it closed.
- 13. How do you upgrade the firmware for the GDU Byrd？
- Please follow the instructions below:
1. Go to www.gdu-tech.com. Click BYRD - DOWNLOAD - FIRMWARE, and download the latest “Flight Control Firmware Update Tool”
2. After downloading, make sure to turn off your aircraft and connect it to your computer via USB cable, click “OK”.
3. Decompress the file, click “Automatically Upgrade”
4. When it upgrades successfully, close the software interface.
*Please be aware of any future firmware updates from GDU official website. Immediately download it when we release the newest version.
- 14. How far is the control distance of the Byrd?
- The GDU Byrd has a video transmission distance of 1-2km for all Byrd series drones ( Standard, Advanced, and Premium 1.0 & Premium 2.0)
- 15. Does the Byrd have real-time image transmission?
- Yes, the Byrd can perform high resolution image transmission anytime for up to 2km. Also, remember to fly in open areas in order to achieve the best image transmission.
- 16. How do you connect the Byrd’s controller with mobile devices?
- For the GDU Byrd Standard, Advanced, and Premium 1.0 drones, you can connect the controllers with mobile devices via Wi-Fi.
For GDU Byrd Premium 2.0 drones, you should connect the controller to mobile devices via a USB cable. Following the signal light (a small controller icon on the bottom of the controller), different colors represent different connection status. If it’s green, it indicates you are ready to fly. If it’s blinking in various colors, it indicates the signal is poor. If it’s red, it indicates the signal is lost.
- 17. What products or accessories are included in Byrd package?
- Byrd standard package includes: Aircraft x1, Remote Controller x1, Gimbal x1, Propeller a/b x4, Battery x1, Charger x1, Power Wire x1, USB Wire x1, Micro SB card(16GB) x1, Anti-Drop Device x2, Damper x4, Gimbal Box x1, Instruction File x6, Strap x1.
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- 1. What’s the customer support hotline for GDU?
- China Service Hotline: 4000400266 after sales service press 3.
North America Service Hotline: +1（512）518-3719
Europe Service Hotline: +49 911 2170 7934
- 2. What is the protocol if damage (personal or property) occurs from a crash of a GDU drone?
- GDU suggests you fly in an approved, no-interference area to reduce the risk of a crash based on electromagnetic interference (like from electrical wires). Never fly within three (3) miles of an airport or anywhere that local policies and/or regulations restrict flight.
- 3. What is the official online forum for GDU users?
- We will have our own official forum on our website in the future, but for now you can join our Facebook group to discuss with other people who also own GDU products: https://www.facebook.com/groups/Gdutech/
- 4. Does GDU have tutorial videos?
- Yes. Please check the official tutorial videos on our website or you can also find our tutorial videos on Youtube。
- 5. Can I buy other accessories? If so, where can I buy them?
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Please click below link to get to our amazon store:
GDU amazon store
*you can also contact our dealer directly.